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Warranty FAQs

  1. Can I get my KEEN shoes re-soled?
  2. My KEEN shoes are way beyond their one year warranty but they need repair. Do you repair your footwear?
  3. Does KEEN offer replacement footbeds?
  4. Does KEEN offer replacement laces?

 

Can I get my KEEN shoes re-soled?

KEEN shoes cannot currently be re-soled. Although this is an ideal way to maximize resources and materials, the technology and shoe construction required is not compatible with our shoe styles.

My KEEN shoes are way beyond their one year warranty but they need repair. Do you repair your footwear?

KEEN does not have a for-hire repair facility. If your shoes are beyond the warranty period we encourage you to find a reputable cobbler or shoe/gear repair service. Note you may have better results if inquiring with a local mountain or outdoor gear shop for repairs to KEEN sandals. Additionally, although our shoes cannot be re-soled, the uppers can usually be repaired depending on the nature of the issue. We recommend Shoe GOO as a great repair option for the tread or outsole. This product works well since it applies like an adhesive and cures to the consistency of rubber, with all the inherent wear properties of rubber. Regarding seam issues, outdoor gear shops often have repair facilities or can offer a suitable referral.

Does KEEN offer replacement footbeds?

Given the number of styles of KEEN shoes with various insoles, we are not able to maintain a full and adequate range for replacement purposes. We regret if this causes any inconvenience. There are excellent aftermarket insoles that work well with our footwear. Spenco and Superfeet both offer a good selection of replacement options. It may help to clean your current insoles: simply remove them from the shoes and soak them in warm water with a mild detergent (a bit of antibacterial dish soap may help), gently scrubbing with a soft brush or washcloth. A bit of Tea Tree essential oil rubbed into the dry insole works wonders in keeping further odor at bay. Tea Tree Essential oil is a non-allergenic natural antiseptic.



Does KEEN offer replacement laces?

Unfortunately, we are unable to replace styles other than bungee lace styles. We recommend purchasing after-market laces at your local dealer or shoe repair shop.