Add us on Facebook Follow us on Twitter
Contact Us

Terms & Conditions

1.    The Terms and Conditions of Use including the Privacy Policy and Copyright Policy Conditions (“the Terms”) apply to all Users of the Keen website (“the Website”). The Terms govern the use of the Website and the Services by Users. Access and use of the Services and the Website is granted only on the basis that the User has carefully read and agrees with all terms and conditions contained in the Terms.

2.    “User” for the purpose of the Terms means any person, group or entity who accesses, uses or views in anyway the Website either directly or indirectly including in their capacity as advertiser, browser, subscriber or any other use of the website, or uses, benefits or is in anyway connected with the Services.

3.    “Keen” for the purpose of the Terms means Keen Footwear Australia, its employees, directors, agents and affiliates.

4.    “Keen’s Services” and “Services” means all products, information, items and services provided to Users or other third parties by Keen whether directly or indirectly via the Website or in any way connected with the Website.

5.    Keen may amend the Terms at any time at its sole discretion by posting the amended terms on the Website. All amended Terms shall be effective 7 days after they are posted on the Website. In the event that a User does not agree with the Terms, the User must immediately cease use of the Website and the Services.

6.    The Services are available only to persons or entities who can form legally binding contracts (i.e. in the case of individuals, those over the age of 18 years or such other age as applicable by law).

7.    Keen may amend the Services provided on or via the Website at any time.

8.    Unless otherwise stated, all amounts stated by Keen are quoted in Australian Dollars and exclude Goods and Services Tax unless otherwise stated.

9.    Keen has no control over the quality, safety or legality of any item or content posted by Users on the Website nor does it have control over the truth or accuracy of the listings or information provided by Users or third parties.

10.    It is the User’s responsibility to verify the current lawfulness of transactions in the transacting countries and Users use the site at their own risk.

11.    Keen does not warrant that your access to the Services or Website will be continuous or fault free and the User acknowledges that Keen does rely on various Service Level Agreements that it has with third parties from time to time and its ability to perform hereunder may be affected by the terms of such Service Level Agreements.

12.    Keen is not responsible for confirming the identity of Users. Users should make their own enquiries and verify for themselves whether a person, entity or item on the Website is the person, entity or item that it purports to be.

13.    Without limiting any other remedies available to Keen, Keen may, at its sole discretion, suspend or terminate the Website access or the Services to any User or permanently delete or temporarily remove any item or information which is posted to the Website by the User or on behalf of the User if Keen suspects that the User has engaged in fraudulent activity in connection with the Website or in any conduct which Keen is of the view that it is offensive, unlawful, or if the item, information or User is breaching these Terms.

14.    The User is not entitled to set up (or to assist others to set up) links from the User’s own websites to the Website (whether by toggling or otherwise) without Keen’s prior written consent, which it may grant or withhold at its absolute discretion.

15.    The User agrees not to use any robot, spider, other automatic device, or manual process to monitor or copy any content or web pages or other information on the Website without Keen’s prior written permission.

16.    Keen provides the website and the Services on an "as is" basis and without any warranty or condition, express, implied or statutory. To the extent permitted by law, Keen specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Keen does not guarantee continuous, uninterrupted or secure access to the Website or the Services, nor does it guarantee that the Website or its server are free of viruses or other harmful elements, and it is acknowledged that the operation of the Website may be interfered with by numerous factors outside Keen’s control.

17.    The security of personal information is important to Keen, and Keen is committed to handling it carefully. Keen makes reasonable efforts to follow generally accepted industry standards to protect the personal information submitted to it, both during transmission and once received. For example, Keen aims to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to personal information, as appropriate to the nature of the data concerned. No method of transmission over the Internet, or method of electronic storage, however, is completely secure. Therefore, Keen cannot guarantee the security of any data disclosed to it online, and in accepting the Terms by using the Website the User accepts the inherent risks of disclosing data online and agrees that in no event will Keen or any of its subsidiaries or affiliates be liable for any breach of security or unauthorized third party intrusion.

18.    The Website may contain links to websites of third parties who (1) are not affiliated with Keen, (2) are outside Keen’s control, and (3) are not covered by this Policy (“Third Party Websites”). Links provided to Third Party Websites on the Website are provided to the User only as a convenience, and the inclusion of any link does not imply reliability and endorsement by Keen of the content of any such Third Party Websites. Keen is not responsible for the privacy practices of Third Party Websites, which may collect and use information from the User in a manner different to how Keen does so and accordingly the use of such Third Party Websites is entirely at the User’s own risk. For relevant information, the User should review the privacy statements or policies of any Third Party Websites before using them.

19.    To the extent that Keen is able to limit the remedies available under the Terms, and subject to Clause 18 of the Terms, Keen expressly limits its liability for breach of a non-excludable condition or warranty implied by virtue of any legislation to the following remedies (the choice of which is to be at Keen’s sole discretion):
(i)    in the case of goods, any one or more of the following:
a.    the replacement of the goods or the supply of equivalent goods;
b.    the repair of the goods;
c.    the payment of the cost of replacing the goods or of acquiring equivalent goods; or
d.    the payment of the cost of having the goods repaired; and
(ii)     in the case of services:
a.    the supply of the services again; or
b.    the payment of the cost of having the services supplied again.

20.    In no event shall Keen be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with The Services or the Website or these Terms. The User agrees to accept sole responsibility for the legality of the User’s actions under the laws which apply to the User and any transaction conducted directly or indirectly or in any way connected with the Website or the Services. The User agrees that Keen has no responsibility for the legality of any other User’s actions or inactions.

21.    To the extent permitted by law, Keen’s liability, to the User or any third parties in any circumstance is limited to the greater of:
(i)    The amount of fees the user pays to Keen in the 3 months prior to the action giving rise to the liability; and
(ii)    AUD$50.00.

22.    Notwithstanding the above provisions, nothing in the Terms is intended to limit or exclude any liability on the part of Keen where and to the extent that applicable law prohibits such exclusion or limitation.

23.    The User is solely responsible for the supply of the content which is published on the Website. The User must ensure that any content does not include Prohibited Content and complies with all applicable laws. For the purpose of these Terms “Prohibited Content” means content that:
(a)    is likely to be, having regard to the contemporary attitudes of Australian society, offensive to reasonable adults;
(b)    is likely to be, having regard to the contemporary attitudes of Australian society, unsuitable for minors;
(c)    promotes, incites or instructs in matters of crime;
(d)    describes, incites or promotes unlawful sexual activity;
(e)    promotes or incites violence against any person or group, or incites racial hatred;
(f)    causes unnecessary alarm, distress or panic;
(g)    breaches a code of practice that applies to the Service;
(h)    is false, misleading or deceptive, or likely to mislead or deceive;
(i)    provides financial advice to any person;
(j)    is out of date, having regard to information generally available, subsequently published, or released, or made available;
(k)    contains viruses, corrupted data, or other harmful, disruptive, or destructive files; or
(l)    breaches any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

24.    It is acknowledged that a failure to comply with clause 23 constitutes a material breach of these Terms and Conditions which gives Keen the discretion to take such action as it deems appropriate, including but not limited to: (i) terminating the User’s right to use the Website; (ii) removing any content that fails to comply with clause 23; (iii) pursuing legal action against the User, in which case the User agrees that Keen may recover reasonable legal costs and fees incurred in pursuing such action; and/or (iv) disclosing information to law enforcement authorities.

25.    The User agrees to indemnify and continue to indemnify and hold Keen harmless from and against any claims, demands, proceedings, losses and damages of every kind and nature, known and unknown, including reasonable legal fees, made by any third party or User due to or arising out of: (i) the User’s breach of the Terms, or (ii) the User’s violation of any law or the rights of a third party or (iii) as a result of any User having a dispute with any other User/s.

26.    The User shall comply with all applicable domestic and international laws, statutes, ordinances, common law and regulations regarding the User’s use of the Website and Services. The User agrees to ensure that any information posted by the User on the Website does not violate the Broadcasting Services Act 1992 (Cth), the Trade Practices Act 1974 (Cth) and any other applicable legislation. The User is responsible for confirming that all activities are lawful and the User must ensure that all applicable laws and the terms are complied with in every respect.

27.    The User and Keen are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by these Terms.

28.    Any notice shall be given by registered ordinary post (or if posted to or from a place outside Australia, by registered airmail) or by facsimile transmission to Keen, c/- Tisher Liner & Co, Lawyers, Level 2, 333 Queen Street, Melbourne, VIC 3000, Facsimile: +61 3 9670 6359, DX 181 Melbourne (in the case of Keen) or to the email address the User provides to Keen during the use of the Website or the Services (in the User’s case).

29.    Any claim arising out of or in connection with the Terms, the Website or the Services may at Keen’s sole discretion be settled by binding arbitration by a barrister arbitrator appointed by the President of the Law Institute of Victoria or by mediation with a solicitor mediator appointed by the President of the Law Institute of Victoria. The User agrees to be bound by the ruling arbitrator. The costs of the dispute including all reasonable legal fees of the parties are to be borne by the originator.

30.    The Terms shall be governed by the laws of the State of Victoria, Australia and all Users irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

31.    The provisions of the Terms are severable, and if any provision of the Terms is held to be invalid or unenforceable, such provision may be removed and the remaining provisions shall be enforced.

32.    Keen’s failure to act with respect to a breach by any User or others does not waive its right to act with respect to subsequent or similar breaches.

33.    The Terms are the entire understanding and agreement between the User and Keen and those terms and conditions which are intended to remain after the termination or expiry of these Terms including but not limited to all indemnities owed to Keen by the User, shall survive any termination or expiration of these Terms.


Privacy Policy


34.    The User agrees to abide by the Keen Privacy Policy as amended from time to time and as available on the Website. The Privacy Policy forms part of these Terms and acceptance of the Privacy Policy by the User is a term and condition of the use of the Website and the Services.

35.    Keen is committed to maintaining the confidentiality and security of personal information it holds. This privacy policy outlines the manner in which Keen collects, stores and uses personal information.

36.    Keen collects personal information for the purposes of providing the Keen Website and the Services to Users in accordance with the Terms available on the Website. Any use of the information will be in accordance with the User’s directions. Where information is required to be disclosed by law, Keen will only disclose necessary information.

37.    The personal information that Keen may collect includes but is not limited to, the User’s name, e-mail address, gender, date of birth, billing and shipping addresses, telephone numbers and credit card details.

38.    Please note that any video, image or other content posted at the direction of Users on this Website becomes published content and is not considered personally identifiable information subject to this Privacy Policy and such information becomes publicly available and can be collected and used by others.

39.    When a User visits this Website, Keen may send one or more cookies- a small text file containing a string of alphanumeric characters to the User’s computer that uniquely identifies its browser including the use of cookies which may remain after the browser is closed and used in subsequent visits to the Website. To remove cookies or to disable their use, see the help files in the web browser for further information. The User acknowledges that removing or disabling cookies may prevent access to certain features of the Website.

40.    Keen may also collect certain information through the use of pixel tags. Pixel tags are small graphic images placed on certain pages of the Website or in certain e-mails from Keen. When the User accesses these pages or e-mails, pixel tags generate a generic notice of that visit. Pixel tags usually work in conjunction with cookies, registering when a particular computer visits a particular page. If the User turns off cookies, the pixel tag will simply detect an anonymous Website visit.

41.    Keen’s server may also automatically record information that a web browser sends when a User visits the Website such as server log details which may include items such as the User’s IP address, browser details, pages viewed and other items.

42.    Keen may provide Users with a unique password to verify their identity before allowing access to some features of the Website. The User is responsible for maintaining the secrecy of this password and therefore any information which can be viewed by entering this password on the Website. The User is responsible for notifying Keen of any loss or unauthorised use of the User’s password.

43.    Keen may also collect the User’s credit card details when Users pay for Keen’s Services. Keen does not forward this information to any third parties except for those of the User’s bank and Keen’s Bank in order for the transactions to occur.

44.    Users wishing to access their personal information held by Keen may do so by prior written request. Keen may also use personal information to keep Users informed of its Services, Website changes and other matters that Keen considers may be of interest or relevance to the User. If a User does not wish to be contacted for these purposes, please let Keen know using the contact details set out below.

45.    If personal information held by Keen is inaccurate or out of date the User has the right to request it to be updated or corrected.

46.    Keen may share the User’s personal information in the following circumstances. These circumstances should not be considered comprehensive and exclusive and do not affect Keen’s rights to share the User’s personal information in other ways to the extent permitted by law:
Keen may share the User’s personal information:
(i)    with Keen, its subsidiaries and affiliates, and their agents and employees;
(ii)    with Keen’s business partners and vendors. Keen may also share personal information with designers, manufacturers, distributors, licensees, marketing and advertising partners, and parties that provide support services for the Website. In all cases, Keen endeavours to limit the information shared with partners and vendors to that which is necessary to carry out those functions;
(iii)    where Keen is required to disclose personal information in response to law enforcement activity or other governmental request, or when otherwise required or permitted by law;
(iv)    to enforce Keen’s contract or property rights, enforce the Terms, or when otherwise necessary to protect itself; and/or
(v)    due to a sale or merger of one or more of Keen’s assets or any division or business line.

47.    Keen is hosted in Australia, if the User does not reside in Australia, then the User by using the Website consents to the transfer of any personal information to Australia.

48.    Keen reserves the right to change this Privacy Policy from time to time. The latest Privacy Policy will be available from the offices of Keen and from the Website.

49.    If a User has any queries about the privacy policy or requires further information on how Keen handles personal information, the User is invited to contact Keen’s office during business hours.


Copyright Policy


50.    The User indemnifies and continues to indemnify Keen in relation to all claims, costs, losses and damages incurred as a result of the conduct, actions or inactions, or the User’s use of the Services or Website including claims by other Users and third parties in respect to breaching of these Terms, a third party’s intellectual property rights or other claims resulting from transactions, advertising or content on the Website or as part of the Services.

51.    Users should ensure that all items and associated advertising on the Website do not infringe upon the copyright, trademark or other rights of third parties.

52.    Solely to enable Keen to use the information the User supplies to it, so that Keen is not violating any rights the User might have in that information, the User agrees to grant Keen a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub licensable right to exercise the copyright, publicity, and database rights (but no other rights) the User has in the information provided to Keen or the Website by the User, in any media now known or not currently known. All information provided by the User will be used in accordance with the Privacy Policy.

53.    The User agrees not to copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for information provided by the User) from the Website without the prior written permission of Keen.

54.    In respect of any reproduction, adaptation or copy of an artistic work, creation, file or other data (“Work”), forming part of the content that Keen receives or delivers in connection with the provision of the Services or the Website, the User warrants to Keen that:

(i)    The User has the right to change the format of the Work to make it suitable for publication on to the Website;
(ii)    The User has the Intellectual Property Rights, permission or proper authority necessary to allow Keen to distribute, publish the Work over the internet on the Website or by electronic message transmission anywhere in the world without infringing the rights of any third party; and
(iii)    if applicable, the User has paid or will pay any royalty, license fees and/or other properly imposed fees (“Royalty”) associated with the Work to the proper regulatory body.

55.    The User agrees to pay Keen:
(i)    the amount of any unpaid properly imposed Royalty;
(ii)    fines associated with non-payment by the User of any Royalty; and
(iii)    any reasonable legal fees incurred by Keen;
(iv)    in connection with the User’s breach of warranties given under the Terms.

56.    The User indemnifies and keeps indemnified Keen against any loss Keen suffers in respect of any failure by the User to comply with the obligations imposed by, or breach of, the warranties contained in the Terms.

57.    The User agrees to indemnify and continue to indemnify and hold Keen harmless from and against any claims, demands, proceedings, losses and damages of every kind and nature, known and unknown, including reasonable legal fees, made by any third party or User due to or arising out of any infringements of copyright, trademarks or other rights which have resulted from the actions or inactions of a User or the use of the Website and or Services.

58.    The User grants to Keen, an exclusive, non-transferable licence to use the User’s content, advertising, images, video and personal information and Intellectual Property Rights (including the right to communicate to the public) necessary for Keen to supply the Services and to publish and maintain the Website.